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Frequently Asked Questions



Dogs playing at home

What areas do you serve?

All of Glastonbury and the bordering towns of Portland, Hebron, Manchester, and East Hartford.

Are you insured and bonded?

Yes, everyone who works with Karen's Canine Care is insured and bonded.

Will I get you for a sitter or one of your employees

Every client has two pet sitters assigned, the primary and the backup sitter. We work together as a team and should an emergency, illness or any other event occur, you can feel confident in the fact that your pets routine will remain normal. You will meet both me and another sitter.

When you hire a professional pet sitter with employees or independent contractors, you have the peace of mind to enjoy your vacation or focus on your workday knowing that ALL bases are covered.

What types of pets do you care for?

Dogs ranging in size from small to extra large, cats, small cage animals such as rabbits, gerbils, and hamsters, horses, chickens, and small farm animals

Do you care for pets in your own home?

No, we do not board animals in our personal residence.

Will you come to my home more than three visits a day if needed?

Yes, we will work together to set up a schedule that will work best for your pets.

Can I schedule the times you come to my home and visit my pets?

For pet sitting assignments it is the goal of Karen's Canine Care to keep to your pet's normal routine. We will work together on a schedule that best fits your pet's needs.

What if there is an emergency with my pet?

You will be contacted immediately. You will be required to complete a veterinary release form during the initial consultation. In the event of an emergency and you can't be reached, I will not hesitate to take your pet to the veterinarian.

What does my pet need, as far as shots, leashes, etc?

Pets must have the following: Rabies vaccine, ID tags, leash, properly fitting collar, readily available food/water bowls and food.

I've always brought my pets to a kennel when I've gone on vacation. What are the advantages of using a professional pet sitter?

Animals like their normal routine: Familiar sights, sounds and toys are very comforting to animals when their humans are not around. My job is to be there for your pets when you can't be – keeping to their normal routine of exercise, play and diet. I make sure there is little (if any) disruption to their routine. And of course your pets are lavished with lots of love and attention. Also using a professional pet sitter gives you peace of mind that your pet is being cared for and given one on one attention. There are no cages to stay in, no extra charges for exercise or diet, and most importantly no risk of illness from other pets.

How far in advance do I need to make reservations for pet sitting?

Reservations should be made as far in advance as possible to insure availability, but a minimum of 48 hours is required. Should you have a shorter time frame please call and see if there is any availability – we will have had to already met and done all the paperwork though.

Will you provide references upon request?

Yes, references will be provided upon request. Reviews of Karen's Canine Care are also available on Google.

What forms of payments do you take?

I currently take cash and checks. I will be taking credit cards and paypal in the future. Payment is due at time of service.

 
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